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Recent example
We were
asked to look at a 7 year old photocopier. The machine was showing the
fault code "SC320" this fault relates to a polygon mirror motor fault.
The
repair is a simple one, strip & replace the polygon mirror motor,
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Call out
Labour 3 hours
on-site |
£17.50
£198.00 |
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Part |
£199.00 |
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Total |
£414.50 |
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Job
done! fault code gone away? or has it.
 In fact
the problem was only the icing on the cake.
The reason
the mirror motor had failed was due to a worn out exhaust fan. The
fuser unit rollers were due for replacement and the developer had worn
out. The true cost to fix / return the machine to good working condition
would have been close to £1000.00 over the next 6 months.
Of course
once you start the repairs you end up having all the extra jobs done
because you have just spent £400 on the initial repair.
Our
customer choose to replace the machine with a three year old
refurbished
"digital" machine capable of printing, copying and network scanning at a
cost of £1500 + vat, he then decided to take out a maintenance agreement
at 0.75p per copy, to cover all future repairs.
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